Privacy Policy

Last updated: January 1, 2025

1. Introduction

RAIS Initiatives Uganda Limited ("we", "our", "us") operates raisug.com and the RAIS mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Name, email address, and phone number when you contact us or subscribe to our newsletter
  • Any additional information you voluntarily provide through our contact forms

Usage Data

  • IP address and browser type
  • Pages visited and time spent on our website
  • Referring website addresses
  • Device information and operating system

Form Submissions

  • Information submitted through our contact forms
  • Newsletter subscription details

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide customer support
  • To send newsletter updates and communications (with your consent)
  • To improve our website, services, and user experience
  • To maintain the security and integrity of our platform
  • To comply with legal obligations

4. Loan Applications & Platform

Loan applications, user accounts, and financial transactions are processed through our secure external platform at app.raistogether.com. Please refer to the platform's own privacy policy for details on financial data handling.

This website (raisug.com) serves as an informational resource and does not directly process financial transactions or loan applications.

5. Data Protection

We are committed to protecting your personal data:

  • We implement appropriate technical and organizational security measures to protect your information
  • We do not sell, trade, or rent your personal data to third parties
  • Data is stored securely and accessed only by authorized personnel who need it to perform their duties
  • We regularly review our data collection, storage, and processing practices

6. Cookies

Our website uses cookies to enhance your experience:

Essential Cookies

These are necessary for the website to function properly, including session management and security features.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website, helping us improve our content and user experience. These cookies collect information anonymously.

7. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of any inaccurate or incomplete data
  • Deletion: Request deletion of your personal data, subject to legal obligations
  • Opt-out: Unsubscribe from marketing communications at any time
  • Contact: Reach out to us with any questions or concerns about your data

8. Third-Party Links

Our website contains links to external sites, including Google Play, app.raistogether.com, and our social media profiles. We are not responsible for the privacy practices or content of these third-party websites.

We encourage you to review the privacy policies of any third-party sites you visit through links on our website.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated "Last updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

  • Email: info@raisug.com
  • Address: Along Gayaza Manyangwa Road, Kampala, Uganda
  • Phone: +256746145840